Refund policy

AMIB-OP-0005, Rev.01
Date: 24-Jan-26

This Refund & Cancellation Policy outlines the terms under which orders placed on ALLMIB may be cancelled or refunded. By using our platform, you agree to the terms below.

1. Order Cancellation by Customer

Before Order Shipment
• Customers may cancel an order before it is shipped.
• A full refund will be initiated once the cancellation is confirmed.
• Refunds are processed to the original payment method.

After Order Shipment
• Orders cannot be cancelled once shipped.
• Customers may request a return or refund as per the conditions mentioned below.

2. Returns & Refund Eligibility

A refund or replacement may be requested under the following conditions:
• Product received is damaged or defective
• Product received is incorrect or not as described
• Product is missing parts or accessories

Return requests must be raised within 7 days of delivery.

3. Non-Returnable & Non-Refundable Items

Certain items may not be eligible for return or refund, including:
• Personal care and hygiene products
• Customized or made-to-order products
• Perishable or consumable goods
• Items marked as “Non-Returnable” on the product page

Eligibility will be clearly mentioned on the product listing.

4. Return Process

• Customers must raise a return request through their ALLMIB account or customer support.
• Products must be returned in original condition, unused, and with original packaging.
• ALLMIB or the Seller will arrange return pickup where applicable.

5. Refund Processing Timeline

• Once the returned product is received and verified, the refund will be initiated.
• Refunds are typically processed within 5–7 working days.
• Actual credit time depends on the payment method and bank.

6. Seller Responsibility

• Refunds and replacements are processed by the seller as per platform guidelines.
• ALLMIB acts as a facilitator and ensures fair resolution between buyers and sellers.